Narayanan addressed a packed audience of up-and-coming business leaders, sharing practical insight and personal anecdotes. Far from the usual corporate address, the session became an exploration of values-based leadership founded on trust, integrity and level-headed decision-making in times of crisis.

He outlined a systematic crisis management technique from his own Nestlé India experience:

• Be definite about the issue prior to reaction.

• Gain a comprehensive understanding of the situation by assessing its scope.

• Plan strategically following each step.

• Operate on facts, not hypotheses.

• Clearly define the roles of team members to prevent confusion.

• Act with logic, remaining calm and objective.

He reminded the students that leadership is all about remaining honest and credible in the face of adversity. He urged them to be visible, communicate honestly and above all be human in their methodology.

For most participants, Maggi was an early childhood favourite and listening to the brand's return narrative from its CEO made the session intimate and unforgettable.

XLRI Jamshedpur appreciated Suresh Narayanan for his inspiring saga and for providing useful takeaways to guide the next generation of socially aware and impactful leaders.