This program will allow students to directly interact with the IIM faculty and collaborate with a peer group of experienced industry professionals. 

Memorandum of Understanding

Indian Institute of Management Mumbai (IIM Mumbai) has signed a Memorandum of Understanding (MoU) with LTIMindtree, a global technology consulting and digital solutions company. This memorandum outlines the launch of the one-year blended postgraduate program for executives in AI-driven Experience Design (PGPEx). This program marks a major step towards empowering professionals with next-generation skills in customer experience design, driven by artificial intelligence. 

Features of the Program 

Blended Learning with On-Campus Engaging Modules

This PGPEx program will be delivered through online sessions. The program will be supplemented by two week-long intensive on-campus residencies at IIM Mumbai. The campus modules provide the candidates with an exciting opportunity to interact directly with the faculty team of IIM Mumbai and become capable of working with a peer group of seasoned industry professionals. 

AI-Powered Business Era-based curriculum design

The increasing demand for AI-based CX solutions has led to the development of this program to meet the need for skilled professionals. Students will learn about the innovative and unique concepts of customer experience design while developing strategic management skills. This program will teach students to combine customer experience design (CX) with AI technologies. The curriculum of the program aims to cultivate a unique skillset in the students at the intersection of technology, design and business leadership.

Leadership Endorsements Reflect Program’s Strategic Value

This program will nurture and groom talent for the future of work by providing the opportunity to excel in an AI-first business scenario, as the program depicts the combination of LTIMindtree’s deep industry insights with IIM Mumbai’s academic excellence. 

Nurturing a New Generation of AI-Driven CX Leaders

With this partnership, LTIMindtree and IIM Mumbai aim to develop a new generation of professionals skilled at crafting AI-enabled customer experiences. This skill will help professionals to boost engagement and deliver quantifiable business results. The initiative reflects the commitment of both organizations towards nurturing innovation and future-ready talent in a fast-changing digital economy.

About LTIMindtree

LTIMindtree is a global technology consulting and digital solution firm that helps businesses transform and thrive in the modern marketplace. LTIMindtree is a subsidiary of Larsen and Tourbo (L&T) and has a strong focus on digitalisation, innovation and delivering remarkable business results. LTIMindtree is a digital transformation partner to more than 700 clients. LTIMindtree is powered and run by more than 86,000 talented and entrepreneurial professionals spread across more than 40 countries. 

About IIM Mumbai

The Indian Institute of Management Mumbai, previously called as National Institute for Training in Industrial Engineering (NITIE Mumbai), is a well-known graduate business school under the Ministry of Education (India), Government of India. It is located in Powai near Vihar Lake in Mumbai, Maharashtra and is ranked 6th in B-Schools of India according to NIRF 2024 rankings. IIM Mumbai is best in Operations, Supply Chain, Sustainability, and General Management. Situated in Mumbai, the institute takes advantage of its location near the financial capital for industry interface and collaboration. With faculty from leading global institutions such as MIT and the Kellogg School of Management, IIM Mumbai provides a dynamic intellectual ecosystem. IIM Mumbai is at the forefront of innovation in pedagogy and impact, with international student exchange programmes and state-of-the-art research, creating leaders and India's management ecosystem. Its robust industry connections and research emphasis position it at the forefront of management education.