The newly launched Gen-Z post office has been specially designed to align with the preferences and expectations of the younger generation. It offers a range of modern facilities, including

• India Post Payments Bank services enabled through QR-code-based digital payments, automated parcel packaging and booking systems

• End to end consignment tracking with real-time updates, 

• Aadhaar enrolment and update services 

• Free high-speed Wi-Fi-enabled space integrated with a cafeteria

Speaking at the event, Prof M. P. Gupta, Director of IIM Lucknow noted that before the digital era, letters were the primary mode of communication facilitated by India Post. He highlighted that technology and advanced tracking systems now have the potential to significantly enhance service efficiency. Expressing satisfaction over the launch, he said that the first Gen-Z post office in the state would greatly benefit the IIM Lucknow community.

A distinctive service introduced at the campus post office is a packers and movers facility exclusively for IIM Lucknow students. Through this initiative, students can send their belongings directly from their hostels to their homes at nearly half the cost charged by private service providers after completing their academic programmes.

Addressing the gathering, Shri Pranav Kumar Chief Postmaster General, U.P. Circle said the Gen-Z post office has been conceptualised to attract and engage young users with the postal ecosystem. Describing it as the first-of-its-kind facility in Lucknow, he emphasised that the post office is equipped with high tech infrastructure to meet the evolving needs of the new generation. He further added that India Post is actively involving youth in the design process at various locations to ensure their perspectives help shape the future of postal services.

The initiative aligns with India Post’s broader transformation agenda, introducing an experiential and youth centric approach to postal services tailored for students, digital natives and young citizens.

Emphasising India Post’s continued drive towards modernisation, Shri Sunil Kumar Rai, Postmaster General, HQ Region, Lucknow said that with the guidance of the Hon’ble Union Minister of Communications, Shri Jyotiraditya Scindia, the Gen-Z post office initiative seeks to create a smarter, more accessible and more user friendly postal system. He added that innovations such as trackable consignments and streamlined delivery processes would enhance transparency and provide a more user friendly experience for young customers.

The inauguration of the Gen-Z post office at IIM Lucknow forms part of a nationwide initiative by India Post to reimagine its traditional services and develop interactive, technology enabled postal facilities that resonate with younger generations while preserving the institution’s legacy.

At present Uttar Pradesh has 125 post offices across the state. Along with the newly opened facility at the IIM Lucknow campus, post offices located at Lucknow University, Sainik School, Sarojini Nagar and Babasaheb Bhimrao Ambedkar University have also been identified and designated as Gen-Z post offices.

Following the successful pilot of a Gen-Z themed post office at the Indian Institute of Technology Delhi and its expansion to select university campuses in Kerala and Andhra Pradesh, India Post has now introduced the initiative in Uttar Pradesh. The state’s first Gen-Z post office was inaugurated at IIM Lucknow on 19 December 2025 marking another step in the program nationwide rollout. The facility underscores India Post’s commitment to modernising its legacy network and making postal services more relevant, accessible and youth friendly across educational campuses nationwide.